Our engineers are
always online
Enterprise support means forward-deployed engineers on Slack who know your integration, with response times measured in minutes and round-the-clock on-call rotation. Active monitoring catches most incidents before you file a ticket, while standby engineers located in both US and EU timezones ensure fixes happen on your timeline.
Support that owns the outcome
When something breaks at 3am, you don’t drop a ticket into a queue and wait. Enterprise customers get a named support engineer, a private Slack or Telegram channel, and an on-call rotation that is paged automatically. The same people who built and operate the API keep it running smoothly for you. Response targets are contractual, not aspirational, and are tied to incident severity.
The level of support provided by 0x staff is only possible because we build, operate, and maintain the technology. API wrappers explicitly place the responsibility on you, the user, to perform due diligence on each and every third-party protocol, while waiving any responsibility for issues in their route selection.
Response times you can put in a contract
How we handle an incident
Standard vs. Enterprise
See your numbers
before you commit
Run a free, no-obligation benchmark on a sample of your real flow so you can evaluate the full dataset before any contract.
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